Many people come to tbaazi for the first time feeling a little unsure — and that's completely normal. Opening an account on a new platform, making a deposit, picking a game — it's natural to have questions. That's exactly why this Help Center exists. We want you to enjoy every moment on tbaazi with confidence.

Account Registration & Verification

Signing up on tbaazi only takes a few minutes. Just enter your name, mobile number, and a strong password. After registering, you'll receive an OTP on your mobile — verify it and your account will be active.

KYC verification requires you to upload a photo of your National ID or passport. This only needs to be done once, and verification is usually completed within 24 hours. Once verified, you'll have full access to all features.

What to Do If You Forget Your Password

Forgetting your password happens to everyone. On the tbaazi login page, click "Forgot Password?" Enter your registered mobile number and set a new password using the OTP. The whole process takes under 5 minutes.

Easy ways to deposit

Tbaazi accepts deposits via three popular mobile banking methods — Mobile Pay, Nagad, and Rocket — as well as bank transfer. The minimum deposit is just ৳200, and funds are typically credited to your account within 5 minutes.

  • To pay via Mobile Pay, use the Send Money option.
  • To pay via Nagad, go to the Payment option and enter tbaazi's merchant number.
  • For Rocket payments, follow the same steps.
  • Save your transaction ID — it'll come in handy if anything goes wrong.

Withdrawals — How quickly will you receive your funds

Tbaazi offers some of the fastest withdrawals of any platform in Bangladesh. Regular members receive their funds within 30 minutes to 1 hour, while VIP members get paid within 15 minutes. Before withdrawing, make sure your account is verified and all wagering requirements have been met.

Tips to Keep Your Account Secure

A few simple steps can keep your tbaazi account as secure as possible. Use a strong password — at least 8 characters, including numbers and special symbols. Keep two-factor authentication enabled for an extra layer of protection. It's also best to avoid logging in on public Wi-Fi.

  • Never share your password with anyone.
  • Tbaazi will never ask for your password via email or SMS.
  • Do not click on suspicious links.
  • Always log out when you're done, especially on shared devices.

How to Use Your Bonus Correctly

Tbaazi's bonus offers are genuinely attractive — but you won't get the full benefit if you don't use them correctly. Every bonus comes with a wagering requirement, meaning you need to place bets totalling a set amount before you can withdraw. For example, if the wagering requirement is 5x and your bonus is ৳1,000, you'll need to wager a total of ৳5,000 before withdrawing.

Read the terms and conditions carefully before claiming any bonus. Some bonuses apply to specific games only. Make sure to use them before they expire.

Contact Support

If you can't resolve an issue on your own, tbaazi's support team is always ready to help. Live Chat typically responds within 5 minutes, and emails are answered within 24 hours. Our support team speaks Bangla — so language is never a barrier.